This article explains how to reach the WriteHuman team, what details to include so we can help you faster, and what to expect after you get in touch.
How to reach us
There are two ways to contact WriteHuman, and both reach the same support team:
Email: write to [email protected].
In-app chat: open the chat window on writehuman.ai.
We do not offer phone support. Email and in-app chat are the only official channels.
Always contact WriteHuman directly
Please use the official channels above. Older or third-party support pages are not monitored, so a message sent there may never reach us. When in doubt, start from writehuman.ai and reach out from there.
A quick note on charges: some unrelated companies have similar names. If a charge on your statement shows a different merchant name, it did not come from WriteHuman, and that company's own support would need to help with it.
What to include so we can help faster
Sending the right details up front helps us find your account and sort things out sooner. Here is what to include depending on your issue.
Account or login issues
The email address on your account.
What you are seeing, for example the plan shown on your account or the exact error message.
Billing or charge issues
The email on your account, plus any other email you might have used at signup.
The last 4 digits of the card that was charged.
The exact amount charged.
The date of the charge.
A screenshot of the charge, if you can include one.
These details let us locate a charge quickly, and they are all we need. Please do not send your full card number or your password. Charges are often tied to a different email or a second account, so the extra emails and card details help us track them down.
Humanizer or tool issues
The text you ran, or a short description of it.
What happened, and what you expected to happen instead.
What to expect
Our team replies during business hours. We read every message and will get back to you as soon as we can.
You are always in control of your account. We will never sign you up for anything, or add a charge, without an action you take yourself.
If your message is about a billing dispute, a member of our team will review it personally and reply to you directly.
Still need help?
Reach out any time at [email protected] or through the in-app chat on writehuman.ai. Our team replies during business hours and is glad to help.